Sutherland is hiring fresh graduates for Sales Associate role in Chennai 2024.| Apply online.
Company: Sutherland
Location: Chennai, Tamil Nadu, India
Job Type: Full-time, On-site
| Criteria | Details |
|---|---|
| Position | Associate – Sales Ops |
| Company | Sutherland |
| Location | Chennai, Tamil Nadu, India |
| Job Type | Full-time, On-site |
| Salary | ₹3.0 to ₹3.6 LPA |
| Qualifications | +2 / Any degree / 3-year diploma |
| Experience | Freshers or 6+ months in international sales |
| Shift Timings | Rotational shifts (predominantly night shifts) |
| Benefits | Cab facility, career growth, inclusive culture |
Sutherland is a leading global professional services company that collaborates with iconic brands to deliver exceptional value through cutting-edge technology and operational excellence. This role offers an opportunity to contribute to the organization’s dynamic sales operations while building a robust career in international sales and customer service.
Sutherland is hiring fresh graduates for Sales Associate role in Chennai
Position Overview
The Associate – Sales Ops role focuses on delivering exceptional customer experiences through real-time voice calls and chats. This position is ideal for individuals with strong communication skills, an aptitude for sales, and a desire to thrive in a fast-paced, results-oriented environment.
Key Responsibilities
- Handle real-time voice calls and technical query chats efficiently to address customer concerns and queries.
- Utilize sales skills to engage in upselling, cross-selling, and international sales activities.
- Collaborate with team members to resolve customer issues promptly and maintain high levels of satisfaction.
- Adhere to company policies and service-level agreements to ensure seamless customer experiences.
- Maintain accurate records of customer interactions and transactions for future reference and analysis.
Eligibility Criteria
- Minimum qualification:
- Higher Secondary (+2)
- Any degree
- 3-year Diploma in any discipline.
Experience
- Freshers are welcome.
- Candidates with a minimum of 6 months of experience in an international voice process will have an advantage.
Skills Required
- Excellent verbal communication skills.
- Ability to understand and resolve technical queries effectively.
- Strong background in sales, with experience in:
- Upselling
- Cross-selling
- International sales
- Adaptability to work in a dynamic, fast-paced environment.
- Strong interpersonal skills to build lasting customer relationships.
- Problem-solving abilities to handle customer concerns effectively.
Work Schedule and Shift Details
Shift Timings: Rotational shifts with a focus on night shifts.
Work Week: 5 days with rotational offs to ensure work-life balance.
Compensation and Benefits
- Salary Range: ₹3.0 to ₹3.6 LPA (depending on the candidate’s experience).
- Additional perks include:
- Two-way cab facility for employees residing within a 25 km radius of the office.
- Comprehensive training and professional development opportunities.
Why Join Sutherland?
Global Presence
Sutherland operates across multiple countries, working with iconic brands to provide innovative solutions. Joining this organization gives you a chance to work in a global environment with exposure to international clients and markets.
Career Growth
The company offers structured training programs to enhance skills and career development. Employees are encouraged to explore opportunities for upward mobility within the organization.
Diversity and Inclusion
Sutherland is an equal-opportunity employer, fostering an inclusive environment where employees from diverse backgrounds can thrive.
Work Environment
The Chennai office is equipped with state-of-the-art facilities, providing employees with a comfortable and engaging workspace. The focus is on creating a collaborative atmosphere where team members can share ideas and innovate.
Application and Selection Process
Step 1: Application Submission
Candidates are required to submit their applications online through the company’s career portal or job platforms. Ensure your resume highlights relevant skills and experiences.
Step 2: Screening
Shortlisted candidates will undergo a screening process to assess their communication skills, sales aptitude, and problem-solving abilities.
Step 3: Interview Process
The interview process includes:
- Initial HR Interview: To evaluate communication and interpersonal skills.
- Technical Round: To test sales knowledge and the ability to handle customer queries.
- Final Managerial Round: To assess overall suitability for the role.
Step 4: Offer Letter and Onboarding
Selected candidates will receive an offer letter, followed by a comprehensive onboarding program to familiarize them with Sutherland’s processes and culture.
About Sutherland
Sutherland is a global leader in business process outsourcing and technology-enabled services. With over 35 years of experience, the company has a strong reputation for delivering measurable results to its clients. Sutherland combines human expertise and artificial intelligence to provide transformative solutions.
Core Values
- Innovation: Leveraging technology to solve complex business challenges.
- Customer Centricity: Prioritizing customer satisfaction in every interaction.
- Integrity: Upholding ethical standards in all operations.
Common Interview Questions and Sample Answers
Tell us about yourself.
I am [Your Name], a [recent graduate/professional with X months of experience] in sales and customer service. I have excellent communication skills and a strong interest in working with international clients. My experience in [mention any prior relevant role] has equipped me with skills in upselling, cross-selling, and managing customer queries. I am excited about this opportunity at Sutherland to further develop my skills and contribute to the company’s success.
2. Why do you want to work at Sutherland?
Sutherland’s reputation as a global leader in business process outsourcing and its commitment to innovation and customer-centric solutions greatly appeal to me. I am particularly impressed by how Sutherland combines human expertise with AI to deliver transformative outcomes. The opportunity to work in a fast-paced environment where I can interact with international clients aligns perfectly with my career goals.
3. What do you understand about upselling and cross-selling?
Upselling is encouraging customers to purchase a more expensive version or add-ons to their chosen product, enhancing their experience. For example, suggesting a premium subscription instead of a basic plan. Cross-selling involves recommending related or complementary products. For example, if a customer buys a phone, suggesting a phone case or screen protector. Both strategies aim to improve customer satisfaction while increasing revenue.
4. How would you handle a difficult customer?
I would remain calm, empathetic, and professional. First, I would listen carefully to understand the customer’s concerns without interrupting. Then, I would acknowledge their frustration and offer a solution that meets their needs while staying within company policies. If required, I would escalate the issue to a supervisor, ensuring the customer feels valued and their concerns are addressed promptly.
5. How do you manage your time effectively in a fast-paced environment?
I prioritize tasks by urgency and importance, ensuring critical issues are addressed first. I use tools like task lists or software to organize my work and set realistic deadlines. Staying focused on one task at a time and minimizing distractions allows me to maintain efficiency, even during high-pressure situations.
6.What strategies would you use to meet your sales targets?
I focus on understanding customer needs through effective communication and tailoring solutions to match their requirements. Building rapport, demonstrating product value, and maintaining follow-ups are crucial. Additionally, I constantly analyze my performance and seek feedback to refine my approach and ensure I stay on track to meet or exceed sales targets.
Interview Tips
Before the Interview
- Research the Company: Learn about Sutherland, its services, values, and global presence. Highlight why you want to work there.
- Understand the Role: Review the job description thoroughly and align your skills and experiences with the requirements.
- Prepare Examples: Use the STAR method (Situation, Task, Action, Result) to structure responses for behavioral questions.
During the Interview
- Dress Professionally: Opt for formal attire to make a good first impression.
- Show Confidence: Speak clearly, maintain eye contact, and use positive body language.
- Highlight Your Skills: Emphasize communication, sales, and problem-solving skills.
- Ask Questions: Show interest by asking questions like:
- “What does success look like for this role?”
- “What are the team dynamics like?”
Key Qualities Sutherland Looks For
- Excellent verbal and written communication skills.
- Ability to handle sales, upselling, and cross-selling tasks.
- Adaptability to rotational shifts and fast-paced environments.
- Strong problem-solving and customer service abilities.
