Tata Communications Recruitment Drive 2024 | Apply Online
For Customer Service Executive Positions at Tata Communications
Junior Customer Service Executive – Customer Service Operations
- Job ID: 4396218175
- Location: Chennai, Tamil Nadu, India
- Experience Required: 0 Years 2 Months to 2 Years 3 Months
- Job Type: Full-Time
- Posted: 1 week ago
Customer Service Executive – Customer Service Operations
- Job ID: 119561177
- Location: Ghaziabad, Uttar Pradesh, India
- Experience Required: 0 Years
- Job Type: Full-Time
- Posted: 2 weeks ago
Tata Communications Recruitment Drive
Job Description
Tata Communications is hiring for the positions of Junior Customer Service Executive and Customer Service Executive within its Customer Service Operations team. These roles are vital for supporting and enhancing the customer experience, handling operational tasks, and ensuring that service-level agreements (SLAs) are met and exceeded. Candidates will work under direct supervision and will be responsible for day-to-day operations.
Junior Customer Service Executive – Responsibilities:
- Ensure day-to-day activities and routines are efficiently handled.
- Actively manage customer interactions and resolve issues within the specified SLAs.
- Maintain proactive communication with customers to ensure satisfaction.
- Resolve customer queries, complaints, and technical issues in a timely manner.
- Work closely with the customer service team to meet team goals.
- Support service delivery processes, email management, and customer experience improvements.
- Handle administrative tasks like documenting customer interactions and updating service logs.
- Provide issue resolution via email or phone, working to enhance customer satisfaction.
Customer Service Executive – Responsibilities:
- Responsible for operational activities within the IT and customer service support departments.
- Work with a variety of tools and technologies, such as desktop support, IT asset management, and network operations.
- Handle remote support requests and ensure timely troubleshooting of technical issues.
- Assist in incident management to resolve disruptions in customer service.
- Maintain records of all service requests and resolutions.
- Manage service tickets and ensure that issues are handled within the designated timeframes.
- Liaise with technical teams to ensure quick resolution of network issues or technical queries.
Educational Qualifications
Junior Customer Service Executive:
- While no specific degree is mentioned, candidates with qualifications in customer service, business administration, or similar fields will be preferred.
- Relevant experience or certifications in customer service, issue resolution, or service delivery can be an added advantage.
Customer Service Executive:
- A background in IT support, network operations, or incident management is preferred.
- Experience in troubleshooting, desktop support, and managing IT assets is an asset.
- Candidates with a basic understanding of networking protocols and operations will be ideal for the role.
Age Limit
- Junior Customer Service Executive: No specific age limit mentioned. Ideal for freshers and candidates with up to 2 years of experience.
- Customer Service Executive: No specific age limit mentioned; ideal for freshers and professionals with up to 1-2 years of experience.
Required Skills
Junior Customer Service Executive:
- Customer Service: Ability to interact with customers in a friendly and professional manner.
- Customer Support: Resolve issues efficiently, ensuring that customer concerns are addressed on time.
- Service Delivery: Monitor and ensure customer service delivery within agreed SLAs.
- Email Management: Experience in managing email correspondence, responding to queries, and documenting issues.
- Customer Experience: Enhance the overall customer journey by proactively addressing concerns.
- Issue Resolution: Ability to diagnose customer problems and find the most efficient solutions.
Customer Service Executive:
- Desktop Support: Experience in supporting desktop software and hardware.
- Remote Support: Troubleshoot and resolve technical issues remotely, providing guidance to customers via phone or email.
- IT Support: Provide on-demand IT assistance and ensure optimal system performance for customers.
- IT Asset Management: Maintain records of all IT assets and equipment used by customers.
- Network Operations: Experience in managing network-related incidents and maintaining system uptime.
- Incident Management: Handle technical disruptions and resolve service-related incidents efficiently.
- Troubleshooting: Ability to identify and resolve technical problems quickly.
Salary and Benefits
Salary:
- Junior Customer Service Executive (Chennai): Salary as per company norms. Competitive pay based on experience, skill set, and qualifications ( Expected – 33,000- 41,600/- Per Month)
- Customer Service Executive (Ghaziabad): Salary aligned with the market and Tata Communications standards.( Expected – 33,000- 41,600/- Per Month)
Benefits:
- Health and Wellness: Comprehensive health insurance packages, including medical, dental, and vision coverage for employees and their families.
- Paid Time Off (PTO): Generous leave policies, including vacation days, sick leave, and personal leave.
- Retirement Benefits: Provident Fund (PF) and Employee Pension Scheme.
- Learning and Development: Access to training programs and development opportunities to enhance career growth.
- Job Security: Being a part of a global leader in communications, employees benefit from a stable work environment with long-term career opportunities.
- Work-Life Balance: Flexible work hours and remote work options (where applicable).
How to Apply
Step-by-Step Application Process
Visit the Official Tata Communications Careers Portal:
Go to the Tata Communications website and navigate to the Careers section.
Search for Job Listings:
Find the respective job by searching for the Job ID:
- For Junior Customer Service Executive (Chennai): 4396218175
- For Customer Service Executive (Ghaziabad): 119561177
Register or Log in:
If you already have an account, log in using your credentials. If not, create an account with your email ID.
- Complete the Application Form:
- Fill out the necessary personal and professional details in the application form. Include:
- Your educational qualifications.
- Relevant work experience.
- Skills and certifications.
- Cover letter detailing your interest in the role.
- Upload Documents:
- Upload an updated resume, your qualifications, and any relevant certificates (e.g., customer service, IT support).
Submit Your Application:
After reviewing your application, submit it. Make sure all details are correct before final submission.
Application Deadline
- Deadline: Candidates must submit their applications before the positions are filled. While the exact date is not mentioned, applicants are encouraged to apply early to avoid missing the opportunity.
Application Fee
- No Application Fee: There is no application fee for any category of candidates.
Interview Process and Preparation
The interview process for both positions may include the following stages:
- Initial Screening: The recruitment team will review your application and shortlist candidates based on qualifications and experience.
- Technical Evaluation: For the Customer Service Executive role, candidates may be tested on their technical knowledge, including IT support, troubleshooting, and network operations.
- HR Interview: This round will assess your soft skills, including communication, customer interaction, and problem-solving abilities.
- Final Selection: Successful candidates will receive an offer based on their performance in interviews and technical tests.
Preparation Tips:
- Research Tata Communications’ operations, services, and their customer service philosophy.
- Practice common customer service interview questions.
- Be prepared to discuss your experience handling customer issues, technical troubleshooting, and service delivery.
- For technical roles like the Customer Service Executive, brush up on network operations, IT asset management, and desktop support troubleshooting.
Why Choose Tata Communications?
- Global Leader: Tata Communications is a global leader in digital infrastructure solutions and operates in more than 200 countries and territories.
- Innovation: The company is driving the next level of connectivity powered by cloud technologies, IoT, and network services.
- Career Growth: Employees at Tata Communications are offered numerous opportunities for personal and professional growth, training, and global exposure.
- Competitive Pay: The company offers competitive salaries and attractive benefits to its employees.
Apply link for Chennai: Click here
Apply link for Ghaziabad : Click Here
Conclusion:
Tata Communications offers an exciting opportunity for freshers and professionals with experience in customer service or technical support. The Junior Customer Service Executive and Customer Service Executive positions provide stable employment, excellent benefits, and opportunities to grow within the organization. If you’re passionate about customer service, technical troubleshooting, and working in a dynamic environment, apply today to be part of a global leader in communications.
