Cognizant Walk in drive for Customer Support (Non-Voice) 2024.
Event Details:
- Date & Time: 6th December, 10:00 AM to 1:00 PM
- Venue:
- Cognizant Office,
- Plot 25, 26/27, ISB Road,
- Financial District, Nanakramguda, Hyderabad-500032
- Contact Person: Koojitha
Job Highlights
- Position: Customer Support – Non-Voice
- Mode of Work: Work from Office
- Shift Timing: Night Shifts (24×7 rotational shifts)
- Working Days: 6 days a week
- Employment Type: Full-Time, Permanent
- Openings: 150
Cognizant Walk in drive
Key Responsibilities:
- Handle customer queries effectively through written communication channels.
- Demonstrate excellent communication skills in English (Hindi is a plus).
- Ensure clear and cohesive responses during operations.
- Collaborate effectively with team members and contribute to customer satisfaction.
Interview Process
- VNA Assessment (Voice and Accent)
- Operations Round
Required Skills and Qualifications
- Education: Any graduate from a recognized institution.
- Skills:
- Strong written communication in English.
- Good comprehension, articulation, and cohesion.
- Ability to work in rotational night shifts.
Tips for Preparing an Effective Resume
Contact Information
When creating your resume, it’s crucial to include essential contact details so potential employers can reach you easily. Your contact information should consist of:
- Your Full Name
- Make sure your name is prominently displayed at the top of the resume, ideally in a font size larger than 20 points to make it stand out.
- Professional Email Address
- Use a formal and professional email address, such as firstname.lastname@gmail.com. Avoid casual or unprofessional email IDs.
- Phone Number
- Provide an active and reliable phone number that hiring managers can use to contact you.
Additionally, you can include the following optional details to enhance your resume:
- LinkedIn Profile URL
- Add a link to your updated and professional LinkedIn profile to showcase your work history, skills, and endorsements.
- Resume Headline
- A concise and descriptive subtitle summarizing your expertise or career focus (e.g., “Customer Support Specialist | Non-Voice Expert”).
Resume Summary
A resume summary serves as a compelling introduction to your professional profile, capturing your key achievements and qualifications in 3-5 sentences. It is typically placed at the top of the resume, just below your contact information, to grab the recruiter’s attention.
- Highlight your most notable accomplishments and skills.
- Tailor the summary for each role by emphasizing aspects relevant to the job description.
- You can write this in either a short paragraph or bullet-point format, focusing on what makes you an exceptional candidate.
Work Experience and Achievements
The work experience section is one of the most critical parts of your resume. Structure it to highlight your career progression and accomplishments clearly. Follow these guidelines:
- Order:
- List your roles in reverse chronological order, starting with your current or most recent position.
- Information to Include for Each Entry:
- Job Title
- Dates of Employment (e.g., March 2020 – December 2023)
- Company Name and Location (City and State)
- Responsibilities and Achievements: Include 3-5 bullet points describing your key responsibilities and accomplishments.
- Best Practices:
- Use action verbs such as “developed,” “managed,” or “achieved.”
- Incorporate measurable results (e.g., “Improved customer satisfaction scores by 15% through streamlined communication processes”).
Education
The education section should reflect your academic qualifications and, if applicable, any certifications or training relevant to the job role. The format is similar to work experience:
- Order:
- Start with your highest degree or the most relevant qualification.
- Details to Include:
- Degree Title (e.g., Bachelor of Arts in English)
- Institution Name
- Location (City and State)
- Graduation Date
- Tip for Freshers:
- If you don’t have work experience, list your education section first to highlight your academic achievements and any coursework or projects that are relevant to the position.
Skills
The skills section is where you provide a snapshot of your technical and interpersonal abilities. A well-organized skills section makes it easier for recruiters to assess your fit for the role at a glance.
- Hard Skills:
- These are specific, job-related skills learned through formal training, workshops, or professional experience. Examples include typing proficiency, familiarity with customer support software, or strong written communication.
- Soft Skills:
- These refer to personal attributes and interpersonal skills that help you excel in team settings. Examples include problem-solving, time management, and effective collaboration.
- Highlighting Certifications:
- List any certifications relevant to the role, such as language proficiency or technical tool training.
- Extracurricular Activities:
- Including activities that demonstrate leadership, teamwork, or passion for learning can give recruiters a more holistic view of your potential.
Resume Guidelines from Cognizant
Creating a well-crafted resume is essential to making a strong first impression on potential employers. Follow these guidelines to ensure your resume stands out effectively:
1. Tailor Your Resume for Each Role
Fine-tune your resume to align with the specific job description. Employers are more likely to consider your application if your resume directly addresses their needs and highlights relevant skills and achievements.
2. Choose the Right Resume Format
- Opt for a reverse chronological format, which emphasizes your most recent and relevant experiences.
- Highlight key accomplishments and skills in prominent sections to ensure they’re noticed quickly.
3. Feature Your Name and Job Title Prominently
- Place your name at the top of your resume in large, bold text to ensure it stands out.
- Include your job title and contact information in a clean, readable format. Use a consistent font size across the contact details to maintain professionalism.
4. Select a Readable Font and Size
- Choose professional fonts such as Arial, Calibri, or Times New Roman.
- Use a font size between 10.5 and 12 points for readability while maximizing space usage.
5. Optimize Margins
- Set margins between 0.5″ and 1″. Margins wider than an inch can make the resume look empty, while narrower margins can overcrowd the content.
6. Include Quantifiable Achievements
- Support your skills and accomplishments with hard numbers. For example, “Increased customer satisfaction by 20%” or “Managed a team of 15 employees with a 95% project success rate.”
7. Avoid Using Pronouns
- Do not use “I,” “me,” or other personal pronouns in your resume. Instead, use action-oriented phrases such as, “Developed marketing strategies,” or “Achieved quarterly sales targets.”
8. Use Powerful Action Words
- Replace bland verbs with impactful ones. For instance:
- Instead of “made,” use “innovated”.
- Instead of “helped,” use “collaborated” or “facilitated”.
9. Maintain Accuracy and Honesty
- Do not oversell or undersell your abilities. Highlight achievements you can confidently discuss in an interview.
10. Skip the Photo
- Avoid adding a photo to your resume to focus attention on your qualifications, skills, and achievements rather than your appearance.
11. Keep It Concise
- Aim for a one-page resume unless you have extensive experience (10+ years) or significant accomplishments that require additional space. In such cases, limit it to two to three pages.
12. Proofread Thoroughly
- Carefully review your resume for spelling, grammar, and formatting errors.
- Ask someone else to proofread it as well. A fresh perspective can catch mistakes you might have missed.
13. Save as a PDF File
- Always save your resume in PDF format to ensure compatibility across different systems. PDFs maintain consistent formatting, eliminating the risk of misaligned text or unintended spellcheck underlines.
14. Use a Professional File Name
- Save your resume with a clear and professional file name. For example:
John-Smith-Customer-Support-Resume.pdf - This makes it easier for recruiters to identify your document in their files.
